Privacy Policy

01 Information We Collect

Information you provide

We may collect information that you voluntarily provide, including:

• Name
• Business name
• Email address
• Phone number
• Billing information
• WhatsApp Business account information
• Customer support communications

Information collected automatically

When you use GrowChat, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Login activity
• Usage statistics
• Cookies and similar technologies

Customer contact data

To provide messaging services, you may upload or synchronize contact information, including:

• Customer names
• Phone numbers
• Message templates
• Campaign-related data

You are solely responsible for ensuring that you have the necessary permissions and legal basis to collect and process such information.

02 How We Use Your Information

We use the information we collect to:

• Provide and maintain GrowChat services
• Process transactions and payments
• Deliver WhatsApp messaging services
• Manage user accounts
• Respond to inquiries and support requests
• Improve platform performance and security
• Monitor service usage and analytics
• Comply with legal obligations
• Communicate service updates and important notifications

03 WhatsApp & Meta Integration

GrowChat integrates with the WhatsApp Business Platform and related Meta services.

When using GrowChat, certain information may be shared with Meta Platforms, Inc. and its affiliated services as required to facilitate message delivery and account management.

Your use of WhatsApp services is also subject to Meta's applicable privacy policies and terms.

04 Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information with:

• Payment processors
• Cloud hosting providers
• Technology and infrastructure partners
• Analytics providers
• Legal and regulatory authorities when required by law

All third-party service providers are required to maintain appropriate security measures and confidentiality obligations.

05 Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

06 Data Retention

We retain information only for as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Resolve disputes
• Comply with legal and regulatory requirements

Upon account closure, certain information may be retained where required by law or for legitimate business purposes.

07 Cookies & Tracking Technologies

GrowChat may use cookies and similar technologies to:

• Maintain user sessions
• Improve user experience
• Analyze platform performance
• Remember preferences

You may adjust your browser settings to refuse cookies; however, some platform features may not function properly.

08 Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of personal data
• Object to certain processing activities
• Withdraw consent where applicable

Requests may be submitted using the contact information provided below.

09 International Data Transfers

Your information may be stored or processed in countries outside your country of residence where our service providers or infrastructure partners operate.

By using GrowChat, you consent to such transfers where necessary to provide our services.

10 Children's Privacy

GrowChat is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11 Compliance with Messaging Regulations

Customers using GrowChat are responsible for ensuring compliance with:

• WhatsApp Business Platform policies
• Anti-spam regulations
• Data protection laws
• Marketing communication requirements applicable in their jurisdiction

GrowChat is not responsible for unlawful use of the platform by customers.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of the platform after updates constitutes acceptance of the revised policy.

13 Contact Us