01 General Policy
GrowChat provides digital services and messaging credits that are consumed upon use. As such, all purchases are generally non-refundable once services have been activated, credits have been allocated, or messages have been sent.
By purchasing and using GrowChat, you agree to the terms of this Refund Policy.
02 Subscription Fees
Subscription fees are non-refundable once the subscription period has commenced.
Refund requests may be considered only in the following situations:
- Duplicate payments resulting from a billing error.
- Incorrect charges made by our system.
- Inability to activate the service due to a verified technical issue caused solely by GrowChat.
03 Messaging Credits
Messaging credits purchased through GrowChat are non-refundable once credited to your account.
Refunds will not be provided for:
- Unused messaging credits.
- Expired credits.
- Messages rejected due to violations of WhatsApp policies.
- Poor campaign performance or low response rates.
- Incorrect recipient data provided by the customer.
- Changes to Meta or WhatsApp pricing, policies, or delivery rules.
04 Technical Issues
If a platform-related technical issue prevents you from using GrowChat as intended, our team will investigate the matter. Depending on the circumstances, we may:
- Restore lost credits.
- Reprocess failed campaigns.
- Extend subscription validity.
- Issue a partial or full refund at our sole discretion.
05 WhatsApp & Third-Party Services
GrowChat operates using third-party infrastructure, including the WhatsApp Business Platform and Meta services. Refunds will not be issued for:
- WhatsApp account restrictions, suspensions, or bans.
- WhatsApp template rejections.
- Changes to WhatsApp policies or platform functionality.
- Delivery failures caused by recipient devices, network issues, or third-party service interruptions.
- Meta or WhatsApp outages beyond our control.
06 Cancellation
Customers may cancel their subscription at any time. Cancellation will stop future billing but will not result in a refund for the current billing cycle.
Any remaining messaging credits will remain available subject to the account's active status and applicable validity periods.
07 Chargebacks
Before initiating a chargeback, customers should contact our support team to resolve any billing concerns. GrowChat reserves the right to suspend or terminate accounts associated with fraudulent or unjustified chargebacks.
08 Refund Request Procedure
To request a refund, please include:
- Account name
- Registered email address
- Payment reference or transaction ID
- A detailed explanation of the issue
All requests are reviewed individually. GrowChat reserves the right to approve or decline refund requests based on the findings of the investigation.
09 Contact Information
10 Policy Updates
GrowChat reserves the right to modify this Refund Policy at any time. Any updates will be published on our website and become effective immediately upon posting.